How to Reach the Editorial Team
Got a correction, a dial-test failure, a question, a press request, or a privacy inquiry? You’re in the right place. This page sets out the right channel for each kind of message and the right places to go for tickets, refunds, lost-and-found, and service complaints — none of which we can handle.
busschedules.org/ does not sell tickets, process refunds, change reservations, or handle lost-and-found. For tickets and refunds, contact the carrier you bought from — Greyhound, FlixBus, Megabus, Peter Pan, Trailways, or your local agency. For lost items, contact the agency or carrier directly. The right phone number is on every relevant page on this site.
Pick the Right Subject Line
All inquiries go through one inbox: info@busschedules.org. The right subject line gets your message to the right person fastest.
Dial-test failure / broken contact
You called a phone number on our site and it didn’t work, or the address is wrong. Expedited 48-hour path because riders miss buses while wrong contacts are up.
Subject: Dial-test failure 48-hour expedited updateCorrection
Wrong fare schedule, outdated procedure, redesigned interface that no longer matches our walkthrough, route changes, vendor changes (e.g., fare-card system migration).
Subject: Correction Response within 7 business daysGeneral editorial
Suggestions for new content, missing cities or topics, requests to expand a section, ideas for new transit-system coverage.
Subject: Editorial feedback Response within 14 business daysAdd or update an agency listing
Are you a transit agency or carrier wanting to be added or update your listing? We add organisations that meet our editorial standards.
Subject: Add a listing Response within 14 business daysPress & media
Reporters, policy researchers, and broadcasters wanting to discuss our methodology, comment on a national transit story, or interview our editorial team.
Subject: Press inquiry Same-day or next-business-day responsePrivacy & data
State-privacy rights — access, correction, deletion, opt-out of sale/sharing, portability — under CCPA/CPRA, TDPSA, FDBR, and similar state laws.
Subject: Privacy request Within 45 days where required by state lawDMCA & copyright
Copyright complaints, DMCA notice and counter-notice submissions, trademark concerns. See our DMCA Policy first.
Subject: Legal — DMCA Acknowledgment within 5 business daysAccessibility
If something on the site doesn’t work for you with a screen reader, keyboard navigation, magnification, or another assistive technology.
Subject: Accessibility issue Priority — usually 1–3 business daysWhat to Include in Your Message
- The page URL on busschedules.org/ you're referring to
- The city, state, and agency your question relates to
- What you expected to find or what you think is wrong
- For a dial-test failure: the number you called and what happened (no answer, disconnected, wrong agency, voicemail full)
- If possible, the link from the official agency page that supports the correction
- A contact email so we can reply (we don’t share your email — see our Privacy Policy)
Please don’t include Social Security numbers, full bank-account information, ticket reservation numbers, fare-card account numbers, or other sensitive data in messages to us. We don’t need it and we can’t act on it.
What We Cannot Help With — Routing Table
| If you need… | Go to… |
|---|---|
| Buy a Greyhound ticket | greyhound.com or 1-800-231-2222 |
| Buy a FlixBus ticket | flixbus.com |
| Buy a Megabus ticket | us.megabus.com |
| Buy a Peter Pan ticket | peterpanbus.com or 1-800-343-9999 |
| Buy a Trailways ticket | trailways.com |
| Local transit fare or pass | Your transit agency’s app, vending machine, or customer-service center — links on every city page |
| Refund or cancellation | The carrier you bought the ticket from |
| Schedule change or detour | The transit agency’s app, Transit App, Moovit, or Google Maps Transit |
| Real-time bus arrival | The transit agency’s official app or Transit App / Moovit / Google Maps |
| Lost item on a bus | The agency or carrier’s lost-and-found office |
| Apply for paratransit | Your local transit agency directly — every city page links to the application portal |
| Reduced fare (senior, disability, youth, low-income) | Your local transit agency’s reduced-fare programme office |
| School bus question | Your school district transportation office or the contracted private bus operator |
| Service complaint about a driver or service incident | Agency customer service; FTA Title VI complaint for civil-rights complaints; FMCSA for intercity safety complaints |
| Bus accident or safety incident report | Local police; FMCSA at fmcsa.dot.gov for intercity carriers; NTSB for major accidents |
| ADA complaint | FTA at transit.dot.gov or DOJ Civil Rights Division |
| FMCSA complaint about an intercity carrier | National Consumer Complaint Database at nccdb.fmcsa.dot.gov |
How We Operate
busschedules.org/ is a digital-only publication. We don't have a physical office open to the public, do not accept walk-in visitors, and do not publish a postal address for general correspondence. Email is the way to reach us. We do not monitor email 24/7 — for time-sensitive issues, contact your agency or carrier directly.
What We Won’t Engage With
- Abusive, threatening, or harassing messages — these are not acted on and may be reported to authorities
- Bulk SEO outreach, link-insertion requests, “guest post” pitches that aren’t relevant to our editorial focus
- Requests to remove factual statements about an agency or carrier that are accurate and properly sourced
- Service complaints — we don’t dispatch buses, replace agency management, or investigate service incidents
- Refund requests — those go to the carrier you purchased from
- Lost-and-found inquiries — the agency or carrier holds the items
- Generic marketing emails, sales pitches, and unsolicited proposals not specific to our work
- Requests to act as a ticket reseller or fare-card vendor
Ready to Send Us a Message?
Pick the right subject line, include the page URL and any supporting documentation, and we’ll respond within the time stated for that channel. For tickets, refunds, real-time arrivals, and lost-and-found — see the routing table above.
📧 info@busschedules.org